Complaint Investigation Report

During this meeting it was learned that VP of Operations Terry Ervin acknowledge that the facility can do better in responding to resident calls. It was also learned from administrator, Luis Olivas and VP of Operation, Terry Ervin stated that the facility response time is between 15 minutes or less. LPA Lee requested and reviewed 10 residents Personal Health Button Report (PHBR). The documents revealed that 3 residents (PHBR) were not responded within 15 minutes or less minutes per administrator, Luis and VP of Operation, Terry. Furthermore, the documents also revealed that 7 residents (PHBR) stated that residents’ calls were ever respond to.

As a result, this allegation is SUBSTANTIATED. A finding that the complaint is substantiated means that the allegations are valid because the preponderance of the standard has been met. Deficiencies cited on the LIC 9099-D, per Title 22 Regulations. An exit interview was conducted with administrator and a copy of this LIC 9099, LIC 9099-D page and appeal rights provided to facility.