Complaint Investigation Report

It was learned that (R1) was provided an account summary using a login portal. However, per healthy and safety code section 1569.884(b) (R1) is not receiving a monthly statement itemizing all separate charges incurred by the resident. It was also learned that (R1) request guest meal receipts to cross reference to (R1) invoice statement to itemized (R1) guest meal charges. Moreover, it was also learned that on 07/15/2023 (R1) was charged $15.00 for another resident guest meal and then the facility reversed the charges on 08/09/2023.

As a result, this allegation is SUBSTANTIATED. A finding that the complaint is substantiated means that the allegations are valid because the preponderance of the standard has been met. Deficiencies cited on the LIC 9099-D, per Title 22 Regulations. An exit interview was conducted with and a copy of this LIC 9099, LIC 9099-D page and appeal rights provided to facility.