Complaint Investigation Report

342701121-1-13-2023-27-AS-KHOS-CN8RXV-20230119122522

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 2525 NATOMAS PARK DR. STE.270

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/06/2023 and conducted by Evaluator Christopher Hopkins-Clarke

COMPLAINT CONTROL NUMBER: 27-AS-20230106163249

-Staff did not meet with responsible party for reappraisal meeting

On 1/13/23 at 9:50AM, Licensing Program Analyst (LPA) Chris Hopkins conducted an unannounced facility visit in regards to a complaint investigation with the above allegations. LPA Hopkins met with Executive Director Luis Olivas and explained the purpose of today's visit.

Regarding the allegation of Staff did not meet with responsible party for reappraisal meeting, the Department found the following; based on interview and record review, it was determined that Resident 1(R1) had a healthcare POA, who was not the complainant. The healthcare POA was present for this reappraisal meeting that occured on 12/15/22.

Regarding the allegation of Staff do not shower resident, the Department found the following; based on interview and record review, it was determined that R1 gets showers twice a week and there is documentation confirming this. Staff note if the resident refuses as well.

Based on the investigation conducted the allegations are UNFOUNDED. A finding that the allegation is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis.

An exit interview was conducted with Luis Olivas and a copy of this report was left at the facility.