Complaint Investigation Report

9099C-1.. Allegation: Facility is not reporting to required agencies. The allegation states that the Day Program is not properly reporting to all required agencies.

The Director indicated she completed a Shared Information Report (SIR) and gave it to the Regional Center and to the residential care home following the falls but did not provide a copy to the Department (CCLD), as she was not sure if these falls were a reportable event or just a "Shared Information Report " to be sent to the Regional Center, the client’s residence and their corporate office.

The Assistant Director explained that the staff who witnesses an incident will complete the SIR, and then he or the Program Director “will review it and send it to the Regional Center, Risk Management and our Home Office”.

The administrator of the residential care facility confirmed she has received multiple incident reports from the Day Program with the last one received in January 2026.

Per Regulation, 82061 Reporting Requirements, a report shall be made to the licensing agency within the agency's next working day during its normal business hours during its normal business hours. In addition, a written report containing the information specified in Section 82061(a)(2) shall be submitted to the licensing agency within seven days following the occurrence of the event.

Based on interviews conducted and documentation reviewed, the allegation is found to be SUBSTANTIATED- A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met: Refer to the 9099-D.