Complaint Investigation Report

Allegation: Staff did not provide a comfortable temperature for resident in care.

Six (6) residents were interviewed in R1's hallway on the western far-end of the facility. 4 of 6 residents do not report experiencing any high temperatures in their room. 2 of 6 residents report experiencing uncomfortably high temperatures in their rooms during recent heatwave. It is learned that repairman responded to the complaints of high temperatures in these two rooms and fixed the issue when he was alerted. Caregivers have also worked with the two residents during the heatwave to increase air flow through their rooms by opening window and the door to the hallway in order to create a draft and cool down temperatures. When staff were asked what they would do if a resident complained of uncomfortably hot temperatures, all stated they would either supply them a fan or open window/door to create a draft. Administrator stated if a resident asks to move to a cooler room, as long as there is an available room with the same cost as their current room then administrator is happy to relocate them.

Based on observation and interviews conducted, the preponderance of evidence standards have not been met. Therefore, the above allegations are found to be UNSUBSTANTIATED. A finding that a complaint allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview was conducted with Administrator and a copy of this report was provided to the facility. The signature of the Administrator on these forms acknowledges receipt of these documents.