Complaint Investigation Report

342700186-10-15-2025-59-AS-MSEY-DMPRZQ-20251022132818

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO NORTH ASC , 9835 GOETHE ROAD, SUITE 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/04/2025 and conducted by Evaluator Kevin Mknelly

COMPLAINT CONTROL NUMBER: 59-AS-20250804092049

Staff do not ensure serve residents food of good quality

On 10/15/25, Licensing Program Analyst (LPA) Kevin Mknelly conducted an unannounced complaint investigation visit to deliver the findings for the above allegations and met with Administrator.

LPA conducted records review, menues, physical inspection and extensive interviews.

LPA is unable to find and or meet the preponderance, per policy.

Document, records, observations and interviews did not find sufficent evidence to prove or disprove this allegation. In several inteviews residents at times voiced food prefences that are not routinely served, however, food served appears to meet nutritional guidelines and special diet needs of residents.

As a result of this investigation, LPA finds allegation to be (US)Unsubstantiated - A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview with administrator and report copy provided.