Complaint Investigation Report

Complaint alleges that Facility staff yell at residents. Based on interviews that were conducted, LPA received inconsistent statements. LPA could not prove or disprove the allegation occurred. Furthermore, during interviews with a sample of residents in care, LPA learned of no concerns as it relates to staff and resident interactions.

A finding that the complaint allegations of: Facility staff are not dispensing medications as prescribed and Facility staff yell at residents are unsubstantiated meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview was conducted and a copy of this was report was signed and given to the Administrator.