Complaint Investigation Report

Complaint alleges Facility staff did not address residents being left in soiled clothing in a timely manner. Based on interviews that were conducted, LPA could not prove or disprove that the allegation occurred. LPA received inconsistent statements. During the incident in question, LPA learned that Resident #1 was preoccupied with retrieving the cell phone, and did not summon for help as the resident did not want help changing out of clothes as the resident can perform that function. LPA reviewed the Service Plan which indicated that the resident needed minimal assistance with toileting and dressing. LPA could not corroborate the allegation.

A finding that the complaint allegations of: Facility staff did not provide adequate food service to resident in care and Facility staff did not address residents being left in soiled clothing in a timely manner are unsubstantiated meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview was conducted and a copy of this was report was signed and given to the Administrator.