Complaint Investigation Report

Allegation: Staff do not assist residents with dental hygiene

Interviews and file review was conducted for the following allegation. File review of R1’s service plan and R8’s service plan revealed R1 and R8 has maximum assist for dental care. Interview conducted with Administrator on 11/21/2023 revealed R1’s responsible party has not visit R1 often due to responsible parties living out of town and/or state. Administrator stated R1’s care requires dental assistance which facility complies. Interview conducted with R1 on 11/21/2023 revealed “care is really good”. R1 stated there is no issues with staff as all caregivers are nice and helps R1 as needed. Interview conducted with R8 revealed that R8 is not sure who their caregiver is. R8 indicated they are unsure if staff assist with dental care. Interview conducted with S1, it revealed that S1 is R8’s caretaker for the shift. S1 stated S1 assisted R8 with bowel incontinence care and additionally with morning dental care. File review of R1’s physician report revealed R1 has mild cognitive impairment but is disoriented to time. File review of R8’s physician report revealed R8 has vascular dementia and is often confused. The allegation is unsubstantiated.

Allegation: Staff do not safeguard resident’s personal belongings.

The Department conducted interviews and inspection of the following allegation. Interview conducted with Administrator on 11/21/2023 revealed facility does not handle residents' cash resources. Based on observation of Room 14, Room 23, Room 41, Room 44, Room 47, Room 52, Room 60, and Room 64, it revealed all rooms have a lock on the doorknob to ensure safeguarding. Based on observation, it revealed resident locks are to be “dummy locks” which can be unlocked with a coin. Interview conducted with R1 revealed R1 is not sure if any clothing is missing as R1 has not checked. Interview conducted with current Administrator revealed there has been some complaints of missing clothings but when investigated, clothings are still folded in the laundry room. Observation revealed laundry room has a code lock and only accessible to staff. At this time, allegation is unsubstantiated.

With the information obtained, LPA found the allegations to be unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview conducted and a copy of the report was provided.