Complaint Investigation Report

Allegation: Facility is not following resident care plan.

The Department conducted a file review, it revealed R1 needed assistance with transfer based on needs and service plan from December 2022. The Department observed no notes and/or documentation regarding turning every two hours was observed in R1's care plan. Based on interviews conducted on 5/8/2023, facility staff stated there are no residents in care that required a two-hour turning.

Based on information obtained through interviews and file reviewed, the Department finds the allegation found the complaint to be unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.

Exit interview conducted and a copy of report and appeal rights was provided.