Complaint Investigation Report

9099-C (1).. Allegation: Facility is unsanitary. Allegation is floors are dirty and messes are left on the tables. Due to the department not conducting regular in-person inspections on/around January 2021, due to Covid-19 precautionary measures in place, LPA was unable to inspect the facility for cleanliness on 1/12/2021, when the complaint investigation was opened. On 5/20/2021, LPA observed different areas of the facility in person, including resident rooms, for cleanliness. LPA observed the entrance area to smell of cleaner/disinfectant, the living and front rooms with couches to appear clean and clutter free, the activities room and dining room to have clean floors and tables, and hallway carpets and carpet in residents’ rooms to appear clean and to have been recently vacuumed. On 6/23/2021, 7/21/2021, 9/10/2021 and on 10/14/2021, LPA observed the floors to be clean, recently vacuumed and the tables in the common areas to be clean and without messes.

Administrator stated to LPA on 1/12/2021 that the facility did not currently have a maintenance staff person and the Maintenance Director splits his time at another facility and that housekeeping staff was doing the cleaning of the facility. Staff interview conducted in May 2021 revealed that for approximately eleven (11) months there was only (1) housekeeper until a second one was hired on/around April 2021. One staff stated that on/around January 2021, the floors and tables were dirty as residents were eating their meals and drinking coffee in their rooms through the end of February 2021 when they started eating in the dining room again and staff would find "yesterday's coffee" in their rooms. Another staff stated that everyone gets messy and sometimes the floor gets dirty but professional carpet cleaning is done in all resident rooms and in the lobby and that floors and tables are the first thing cleaned on the shift. A third staff stated that housekeepers do a good job in keeping the floors and tables clean, and if drinks and/or food are spilled on the tables in the common areas, it is cleaned promptly.

Based on information received, LPA finds the above allegation to be UNSUBSTANTIATED.

Allegation: Residents' bathing needs are not being met. One resident interviewed stated that the facility "is an old building and sometimes the shower breaks- they try very hard to get the showers in twice per week as scheduled". Two additional residents stated there have not been any problems with receiving showers. A caregiver staff stated staff will fill-out a paper if the resident refuses, and if they are short staffed, they will ask the resident if they can give the shower the next day. Another staff stated on 7/21/2021 that “showers are not skipped, generally, and caregivers have to report if showers are missed”.