Complaint Investigation Report
347001696-3-23-2022-25-AS-MSEY-CCYTK4-20220329144718
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY
CCLD Regional Office , 520 COHASSET RD., STE. 170
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/21/2022 and conducted by Evaluator Kevin Mknelly
COMPLAINT CONTROL NUMBER: 25-AS-20220121092710
Staff speaks inappropriately to resident.
On 3/23/22, Licensing Program Analyst (LPA) Kevin Mknelly spoke to Licensee of facility. The reason for the visit was to deliver findings for the allegation sited above. Upon entering the facility, analyst spoke with staff to pre-screen that the facility is COVID free. Analyst also self-screened for having no known symptoms or exposure. Analyst followed facility's screening, wore a surgical mask and maintained distance during the visit.
The department reviewed resident records and conducted extensive interviews.
The department finds that the allegation cited above are Unsubstantiated.
Neither residents nor staff corroborated that facility staff grabbed resident (R1), speaks inappropriately to resident (R1)or retaliated against resident (R1).
As a result of this investigation, LPA finds allegation to be (US)Unsubstantiated - A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.
Exit interview with caregiver and report provided.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction