Complaint Investigation Report

Allegation- Staff mismanage resident's medication. UNFOUNDED

Based on the information provided, the investigation conducted by the department involved facility observations, record review, and interviews with staff and residents to investigate the complaint allegation. During these interviews with two (2) staff and three (3) residents. It was revealed that the facility dispensed all residents' medications on time and administered them as scheduled. A review of the records for the month of July 2026, indicated that the facility maintained a proper logs for all medications in the centrally stored medication log, following physician's orders, and documenting them in the Medication Administration Record (MAR) without any errors. Staff interviews reflected that residents were given medications on time per their physician’s orders and there were no problems to address. Based on these findings, this allegation is considered UNFOUNDED.

Allegation- Facility is not sufficiently staffed to meet the needs of residents in care. UNFOUNDED

Record review and staff interviews indicated that there are 2 caregivers for day shift and 1 caregiver for night shift who works daily to meet residents needs. Interviews did not indicate any staffing concerns at the facility. Based on these findings, this allegation is considered UNFOUNDED.

Allegation- Staff do not provide a safe and comfortable environment for residents. UNFOUNDED

Based on the information provided, the investigation conducted by the department involved facility observations, record review, and interviews with staff and residents to investigate the complaint allegation. Residents interviews reflected that facility was providing safe and comfortable environment to them and there were no issues to address. Staff interviews reflected that there were no complaints in this area. Facility tour conducted on 7/27/27 indicated that facility was providing safe environment to residents per Regulations and there were no concerns. Based on these findings, this allegation is considered UNFOUNDED.

A finding that the allegations are Unfounded means that the allegations are false, could not have happened, and/or is without a reasonable basis.

Exit interview conducted. A copy of this report has been provided to facility.