Complaint Investigation Report

9099C(2).. Allegation: Staff is physically rough with residents.

Allegation is staff (S2) was rough physically with resident R1 and residents R2, R3 and R4.

Resident R1 stated S2 is rough with her when repositioning her. R2 stated that one time when S2 was helping her with the hoyer lift, the strap from the hoyer lift hit her in the face, explaining " My legs bumped into a pole on the strap of the hoyer lift and hit me in the face. Only one person does that and she has had training- she doesn't like me". Administrator stated he spoke with R2 following the incident and there were no injuries noted. Administrator agreed to conduct a follow up training with all staff on proper hoyer usage.

R3 stated she has never observed staff to handle residents roughly. R4 was unavailable for an interview during the investigation.

S2 stated that R1 required 2 caregivers to transfer or reposition her due to her being fragile and her illness. Floor Manager and other staff interviewed indicated that R1 was a "two person transfer because of R1's verbal abuse". One staff stated that she never observed S2 to be rough when providing care and R1 never complained about S2 or any other staff handling her roughly.

Based on information obtained, LPA finds the allegation to be UNSUBSTANTIATED- A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview. Copy of report provided to Administrator.