Complaint Investigation Report

The High Risk Resident Report indicated that, on March 3, 2026, Pest Control provided services at the care home, which included R1's room. There was a suitcase and bag found under R1's bed that had garbage and some belongings that were removed to spray. On March 4, 2026, notes indicated that the suitcase was returned to R1's room. Notes from March 6, 2026 and March 11, 2026 indicated that no bugs were observed in R1's room.

According to Pest Control Service Summary Report, dated March 3, 2026, services were provided in the care home including R1's room. R1 was in a shared room at the time of service. The summary report indicated that R1's room had a German roach follow up. Pest control replaced the glue boards in bathroom and near small dresser. There were dead roaches observed and exoskeletons of bedbugs discovered in a suitcase and clothing. Staff (S5) removed items from the room and spot treated. There were 2 live bed bugs found and killed in the items.

Interview with staff (S1) indicated that they did observe bugs on R1's bed, however, they were not sure of the type of bug. S1 did not observe any bugs on R1's clothing. Staff (S3) indicated that they did not observe any bugs in R1's clothing or linen when doing laundry. S3 indicated that there was a small bag from a suitcase under R1's bed that they observed bugs inside. S5 indicated that they did not observe any bugs on R1's side of the room and only on resident (R2's) side. S5 indicated that the room was treated immediately. S5 stated that S1 treated the room with a spray that was recommended by the pest control company.

The facility has a pest control contract that has been effective since August, 18, 2023 providing monthly and as needed treatments in the care home. The Pest Control Service Summary Report, dated April 7, 2026, indicated that pest control provided treatment in the care home including R1's room. The summary report indicated that there were no signs of bed bugs in R1's room.

During a separate complaint investigation related to pest control concerns in the care home concluded on November 21, 2025, LPA interviewed the Pest Control Technician (PCT) that provides services at the care home. PCT indicated services are provided monthly and as needed. PCT indicated that the realistic goal is to keep the pests contained when providing services/treatment. PCT indicated that there is a threshold that they follow when providing services.

Although there were insects observed, the facility is providing proactive pest control services monthly and as needed to ensure the facility does not become infested.

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