Complaint Investigation Report

Interview with resident (R1) indicated that they have no complaints against the facility. R1 stated that there were two instances where residents with Dementia made them feel uncomfortable. R1 indicated that staff intervened. R1 indicated that staff have been accommodating. R1 stated that staff (S1) visits them weekly, which has been helpful. Interviews with S1 and staff (S2) indicated that they and other staff are providing R1 with accommodations to make them feel comfortable at the care home. S1 and S2 stated that R1 has been dining in the dining area and participating in more activities. R1 stated that they are not being held in their room by facility staff.

According to R1's progress notes dated 2/17/24, R1 informed S1 that they are being treated well and that staff have been helpful. R1 indicated to S1 that they are happy with the care team.

Based on interviews conducted and documentation obtained, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is UNSUBSTANTIATED. No deficiencies are being cited.

Exit interview conducted. A copy of the report was provided.