Complaint Investigation Report

Emerald Senior Care, Carmichael11/19/2025Licence 345920258

Census6
Date signed11/19/2025 04:01:04 PM
The inspector’s account

Interview conducted with witness (W1), it revealed that R1 has eloped from the facility in multiple occasion without staff present but W1 knows R1 belongs to the facility and would assist with walking R1 back to the facility. W1 stated there was a time that R1 wandered to their neighbor's house to ask for a cigarette, after R1 finished the cigarette, R1 allowed the individual to return R1 back to the facility. Interview conducted with witness (W2) revealed that W2 has a ring camera at their front door. W2 has footage of R1 wandering to the door steps. There was an occasion where R1 was not supervised and another occasion where R1 was followed by a staff member. W2 informed LPA local law enforcement has been contacted in a couple of occasion by various bystanders.

Based on the information obtained, the allegation is SUBSTANTIATED- A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. The following allegation cited above is substantiated, but no deficiency will be cited as LPA substantiated the similar allegation for Complaint 59-AS-20250821090941 on November 19, 2025.

Exit interview conducted, copy of report and appeal rights was provided.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction