Complaint Investigation Report

Allegation: Resident fell sustaining injury due to staff neglect

The department conducted interviews and observation. Based on interview conducted with R1, it revealed R1 is unsure if they had a fall recently. Interview conducted with R1's family member revealed R1 has not had a fall and/or any suspicious bruising. Based on LPA's observation, LPA did not observed any discoloration and/or injury on R1's feet. Therefore, the allegation is unfounded.

Allegation: Staff did not ensure laundry was not in disrepair

The department conducted interviews. Interview conducted with Licensee revealed facility washer and dryer has been operable and in good repair. LPA had S1 turn on the dryer and turn on the washer which LPA observed both machine to be running. Therefore, allegation is unfounded.

Based on information obtained, the allegation, resident fell sustaining injury due to staff neglect, and allegation, staff did not ensure laundry was not in disrepair, listed above are UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.

Exit interview conducted and a copy of the report was left at the facility.