Complaint Investigation Report

Allegations: Staff withheld resident’s mail.- SUBSTANTIATED

During an interview with caregivers, they indicated that when the facility receives mail for residents in care the caregivers put the mail on the Administrator’s desk. The administrator stated they sort out the mail for each resident and then give the residents their mail. Based on staff statements, it was revealed that staff had opened a package that R1 received in the mail at R1’s responsible party’s request. The staff admitted they did not give R1 the package because R1 is not able to have the item inside, which was THC/CBD gummies.

Based on LPAs interviews which were conducted, staff revealed that they have withheld R1’s mail. The preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED . Deficiencies are cited pursuant to California Code of Regulations, Title 22 and documented on the attached LIC9099D

Allegations: Staff disposed a residents belongings without permission.- SUBSTANTIATED

In an interview with staff, it was stated that R1 sometimes is sent items that they are not able to have, which was the THC/CBD gummies. Staff interview further revealed that they opened a package that was sent to R1. Upon opening the package, the staff did not give the item to the resident that was sent to them stating they did not want ants in the facility.

Based on LPAs interviews which were conducted, staff revealed that they kept items from R1 that were sent to them. The preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED . Deficiencies are cited pursuant to California Code of Regulations, Title 22 and documented on the attached LIC9099D.

Exit interview conducted and a copy of the report and appeal rights were left at the facility.