Complaint Investigation Report

Client#1 has a dedicated 1:1 aide, these injuries were reported to Community Care Licensing Division (CCLD), and professional medical treatment was provided to Client#1. Furthermore, there was a communication between AM Staff with 1:1 aide/Staff who provided detailed explanation to Client#1s aide/Staff who acknowledge receiving detailed report from the morning staff, noting that morning staff verbally reported such incidents to the afternoon shift and been documented in shift notes. According to record reviews by LPA Singh, all the falls and incidents have been reported to CCLD. Four(4) out of Four(4) stated Staff at the facility always looks after the clients in care and communicates with morning or afternoon shift staff regarding clients in care.

In conclusion, based on all the information obtained during the investigation, it is

determined that, when Resident#1 fall facility staff immediately acted and provided C#1 medical treatment and evaluation and reported to CCLD. Due to a lack of information, the above allegations are deemed UNSUBSTANTIATED at this time.

Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted where reports (LIC9099, LIC9099-C were discussed and provided to Facility Administrator Stein Bawengan at the conclusion of the visit.