Complaint Investigation Report

it is just a six (6) to seven (7) minutes walk and S3 indicated to LPA Brown that it's not that far. In addition, during staff interviews, S2 stated that C1 did not go to their other home, which is just nearby. Moreover, S1 indicated to LPA Brown that C1 coach should know that they have a nearby facility that they also own, which S1 emphasized that C1 can go to. During the visit, S1 informed LPA Brown that they have a staff scheduled to work at 01:00 PM on 07/02/2024 and indicated that they received a phone call from C1 Inland Regional Center (IRC) Consumer Services Coordinator (CSC) on 07/02/2024 informing them that C1 cannot access the home and was able to pick up C1 at 12:30 PM. Interview with C1 indicated that on 07/02/2024, C1 was dropped off at the facility by C1's coach at 11:00 AM and C1 had to wait in the patio until 2:00 PM to gain access to the facility. C1 added that it was hot that time and C1 was not able to go inside the facility until a staff arrived at 02:00 PM. LPA Brown contacted C1's coach employer and they confirmed that on 07/02/2024, C1 was dropped off at the facility at 11:00 AM and C1 cannot go inside the facility and had to wait outside the facility for a staff to arrive in a hot weather. C1's Inland Regional Center (IRC) Consumer Services Coordinator (CSC) confirmed that on 07/02/2024, C1 was not able to access the facility after C1's coach dropped C1 at 11:00 AM and C1 reported that C1 had to wait outside the facility in a hot weather until 02:00 PM.

Based on LPA Brown’s interviews and records review, the preponderance of evidence standard has been met, and therefore the above allegation of staff deny a client access to the facility is found to be SUBSTANTIATED. A finding that the complaint is SUBSTANTIATED means that the allegation is valid because the preponderance of the evidence standard has been met. California Code of Regulations, (Title 22, Division 6 & Chapter 6) is being cited on the attached LIC9099D.

An exit interview was conducted where this report (LIC9099), LIC9099D, and Appeal Rights were discussed and provided to Licensee/Administrator Omorodion "Jimmy" Owens.