Complaint Investigation Report

During the visit, LPA observed staff providing care and supervision to R1 and the six (6) residents residing at the facility. Therefore based on LPA’s observations, record review, and interviews, the allegation “Facility is operating over the capacity” has been deemed SUBSTANTIATED at this time.

A finding that the complaint is SUBSTANTIATED means that the allegation is valid. The facility was cited civil penalties per Title 22 division 6 chapter 8 section 87204(a) Limitations - Capacity and Ambulatory Status.

An exit interview was conducted, and a copy of this report was given to Encinas along with the LIC 9099-D, LIC 421IM, LIC 811, and appeal rights.