Complaint Investigation Report

The investigation revealed the following:

Allegation: Facility staff handled resident in an inappropriate manner

The detail of the complaint alleges that “staff reached under the C1 shirt to look for snacks that C1 was not supposed to have at that time of night.”

On 10/16/25, the Department interviewed Administrator (A1) who stated that she was not on staff at the facility in 2022 when the allegation was made, however she stated that all the staff at the facility have client’s rights training and know how to handle client behaviors as they are trained in Nonviolent Crisis Intervention (CPI).

On 10/16/25, the Department interviewed 3 staff (S1-S3) regarding the allegation above. Of those interviewed, 3 out of 3 were not around during the time of the complaint. 3 out of 3 stated that they have had client rights training and treat clients with dignity and respect. Lastly, 3 out of 3 stated that they have CPI training and know how to use de-escalation techniques.

On 10/16/25 the Department interviewed 3 clients (C2-C4). The Department was unable to interview C1, as C1 no longer lives at the facility. Of those interviewed, 3 out of 3 stated that they feel safe in the home and that staff treats them “good.” 3 out of 3 stated that staff has never reached into their clothing to obtain an item as their rights are respected by.