Complaint Investigation Report

Allegation #1: Facility staff serve poor-quality food.

The complaint alleged that the facility served lukewarm soup, a sandwich, and undercooked fried food. On December 23, 2025, LPA interviewed the Administrator (A1), who denied the allegation and stated that the facility serves food upon request. The Administrator also mentioned that no residents had complained about receiving cold food. During the same visit, LPA interviewed five staff members #1-5 (S1-S5), all of whom denied the allegation and affirmed that food is served hot. Additionally, S4 explained that the kitchen serves both hot and cold food. If residents order hot food, they receive hot food; if they order cold food, they receive cold food; but otherwise, residents are not served cold or frozen food. On the same day, LPA interviewed five residents #2-6 (R2-R6), all of whom denied receiving cold food when they ordered. They all stated that the soup and French fries are served hot. On December 23, 2025, LPA reviewed the facility menu and the optional menu (dated 11/30 and 12/20/2025), which displayed a variety of food choices for the residents. LPA was unable to interview R1 because R1 moved out of the facility on 10/13/2024.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is unsubstantiated.