Complaint Investigation Report

Regarding the allegation “Resident is not receiving assistance when using the restroom”. It was alleged that R1 did not receive assistance when using the restroom. LPA interviewed staff who stated R1 likes to be independent and doesn’t ask for help when using bathroom. LPA interviewed Confidential witness who confirmed R1 like to be independent and while at the hospital R1 admitted to not pressing the pendant when going to the bathroom. R1 file review revealed R1 is able to care for own bathroom needs.

Based on interviews with staff, confidential witness and a review of resident records, there is not enough evidence to support allegations listed above. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated at this time. An exit interview was conducted, and a copy of this report was reviewed with and provided to Kurt Knauer.