Complaint Investigation Report

Regarding the allegation that Facility is in disrepair, it was alleged that Door at Memory Care in Bldg. 200 was broken and wide open 24/7. LPA Goodrich's physical plant tour on 10/31/23 revealed that the door was broken and had been broken for a while during LPA's visit. LPA Goodrich's interview with three (3) other staff also confirmed that the door was broken but they are trying to fix it.

Based on the information gathered during this and prior visit, these allegation are deemed substantiated at this time.

Citation issued. Appeal rights explained and given. Exit interview conducted. Copy of this report issued.