Complaint Investigation Report

The investigation revealed the following:

Allegation: Resident was physically abused while in care.

It is alleged that C1 was physically assaulted by staff and lost a piece of equipment of their tooth during the assault. LPA interviewed 3 staff and each denied the allegation, S1 and S3 confirmed that C1 was a client here and since this complaint has apologized for lying about the allegation and has asked to be able to return to facility, additionally both staff stated that C1 had previously had that part of their tooth missing before moving into facility and photos via text message to LPA. LPA interviewed 2 clients and each denied the allegation and stated that staff have never yelled at, cursed at or physically abused them. LPA spoke with Regional Center Representative who investigated this complaint, and they confirmed that this client confessed about fabricating the story and allegation and they have photos that confirm that client was missing the part of the tooth prior to being admitted to facility and will send photos along with a copy of the incident report to LPA.

Based on statements and interviews conducted with staff, clients, and Regional Center Representative, review of C1’s files and facility file records, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview held, and a copy of this report was provided.