Complaint Investigation Report

On 7/14/25, 8/4/25-8/6/25, the department conducted telephone interviews with staff (S2-S8) and Administrator (A1). S1 no longer works at the facility.

On 8/9/25, the department conducted interviews with 7 Residents (R1-R7)

The investigation revealed the following:

Allegation: Staff member hit resident in care.

The details of the complaint allege that S1 "punched" R1 twice for no reason (once in the chest and the other behind her head).

On 7/14/25 at 4:15pm the department interviewed the Administrator (via telephone) who denied allegation, stating that an internal investigation was conducted including a body check and it was found that the allegation is false.

On 8/6/25 and 8/9/25, the Department interviewed a total of 6 staff regarding allegation, and of those interviewed, 6 out of 6 denied allegation stating that a no time have they ever “punched” or hit a resident in care. 6 out of 6 stated that they have never witnessed any other staff “punching or hitting a resident at any time. Lastly, 6 out of 6 staff interviewed stated that they have received Residents' Rights Training.

On 8/9/25 between 10:00am and 1:00pm, the Department interviewed 7 residents (R1-R7) and of those interviewed, 6 out of 7 stated that staff has never “punched” or “hit” them at any time. 6 out of 7 stated that staff treats them “good” and they feel safe in the facility. Lastly, 1 of 7 stated that staff are nice sometimes. R1 further stated that generally R1 feels safe in the facility.