Complaint Investigation Report

Additionally, in R1's Admissions Agreement under the section 14 for Refunds the contract notes that "stays in the hospital or nursing home does not form as a basis for any refund at all". Since R1 was not evicted and after R1's hospitalization was staying at a SNF pending recovery, according to the Admissions agreement, R1 would not qualify for a refund for this time period. Due to interviews and record review, the complaint is UNFOUNDED.

This agency has investigated the complaint alleging "Facility failed to issue a refund". We have found that the complaint was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint.

An exit interview was conducted with Administrator Vivien Rillo and a copy of this report was provided.