Complaint Investigation Report
Allegation #1: Facility does not provide a safe environment for residents in care.
The complaint alleges that residents feel unsafe living at the facility. On September 17, 2025, between 9:00 AM and 11:00 AM, the Licensing Program Analyst (LPA) interviewed the Administrator, who denied the allegation and stated that the facility has staff available 24 hours a day from Monday to Sunday. The Administrator also mentioned that two caregivers are assigned to assist Resident 1 (R1) at all times.
On the same day, the LPA interviewed the Licensee during the same time frame, who also denied the allegation. Additionally, three residents (R2-R4) were interviewed between 9:00 AM and 11:00 AM. They all denied feeling unsafe and expressed that they feel secure living at the facility, noting that staff are always present to assist them.
On September 17, 2025, between 9:00 AM and 11:00 AM, the LPA interviewed Staff Member #1 (S1), who denied the allegations. S1 stated that the facility has a 24-hour caregiver available. S1 mentioned that when S1 worked at night, they checked on the residents before bedtime and during the night to ensure that everyone was okay.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction