Complaint Investigation Report

Regarding the allegation staff do not allow resident to refuse medication, three of five staff were interviewed. Three of five staff interviewed revealed R1 would put up a fuss and refuse to take prescribed medication and although R1 would initially refuse, staff would encourage R1 to take their medication and R1 would then oblige without force. Additional interviews with residents indicated they have not missed their medications. The residents did not observe the staff force any of the residents or not allow any of the residents to refuse their medications. Residents indicated they were not forced or did not refuse their medications.

Regarding the allegation staff locked residents in care for an extended period. Interview with Staff Number 2 (S2) indicated there was never a time when any staff left any residents, requiring assistance, unattended or locked them up. Additional interviews with staff corroborated the statements. Information received from interviews with residents corroborated the statements that at no time where residents locked in or unattended to.

Regarding the allegation staff do not provide adequate meals to residents in care, information obtained from resident interviews three of five residents three of the three interviewed, 3 of 5 advised the facility provided home cooked meals. Interviews with residents also indicated there were no concerns regarding the type or amount of food provided by the facility.

Interviews with staff indicated there has not been a time any of the residents have requested more food and were denied food. A review of the records including menus and grocery shopping receipts demonstrated grocery shopping is completed on a weekly basis and the items on the menu match the food available at the facility.

Information obtained from interviews with the administrator stated residents can select the types of food to add to the menu. Additionally, information obtained from resident interviews stated residents have food items of their choice.

Based on information obtained from interviews, record reviews, observation, and the inability to obtain information from pertinent parties there is not a preponderance of evidence to prove the alleged violations occurred. Therefore, the allegations are deemed as unsubstantiated. An exit interview was conducted, and a copy of this report was provided and given to Administrator, Fedelia B. Daiz.