Complaint Investigation Report

Allegation: "Staff did not provide comfortable temperatures for resident". During the investigation LPA interviewed S1 who stated the carpets in the upstairs bedrooms and hallways were cleaned on Thursday, May 27, 2020 around 10 am. Arrangements were made for the residents to stay down stairs. All the windows were open and fans were set-up for air circulation. The room temperature was maybe 80 degrees and all fans were blowing for comfort. R1 had his own fan facing him the entire time. R2 indicated it was warm but the windows were open and there were fans blowing. R3 was not available to interview. Staff indicated

Based on interviews obtained the allegation of staff did not provide comfortable temperatures for resident is UNSUBSTANTIATED . An UNSUBSTANTIATED allegation means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

Allegation: "Resident not awarded privacy". S1 stated R1 does not care to do the bed, clean the room, and the cat box. I had two (2) staff clean up R1's room and it took over three hours. I asked the staff to take a photo to show me the room. The photo was taken from outside the door for privacy. This is the only reason why the photo was taken to show R1 the room is clean. Based on the interviews obtained the allegation is UNSUBSTANTIATED. An UNSUBSTANTIATED allegation means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted with Adie Walker via telephone and a copy of this report was provided *via email for signature. Report with facility representative signature was obtained. *via email and receipt of report confirmed.