Complaint Investigation Report

R1's admission agreement stated that community fee is to be refunded in certain proportion depending on the time of termination of the admission agreement. LPA also observed that R1's admission agreement showed the amount of the community fee and was signed by all relevant parties. LPA obtained documentation from the facility's accounting department which showed the refund processed date of May 11, 2026. The refund was processed consistent with the Department's regulation.

Based on records review and interviews conducted, the Department's investigation did not provide enough information to corroborate the allegation that facility staff refused to provide refunds. This allegation is unsubstantiated.

A finding that the complaint is UNSUBSTANTIATED means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted where a copy of this report was provided.