Complaint Investigation Report

LPA interviewed residents and made observations of the reported living environment and found that there was a substance black in color on top of the calking, as well as cracking in the tub, and noted the shower seat being loose. Interview with staff revealed that R1 advised of the situation on April 11, 2023, and staff was given a quote by the vendor for repair. Staff interview further revealed that on April 28, 2023, R1 followed up with staff regarding the repair of the seat and condition of the shower. As of June 28, 2023, staff is waiting on other vendors to rectify the damage. Based on staff interview, and observations made, LPA found that both allegations were Substantiated. The facility was cited per Title 22.

A finding that the complaint is SUBSTANTIATED means that the allegation is valid because the preponderance of the evidence standard has been met.

An exit interview was conducted where a copy of this report was provided along with copies of the LIC9099-C, LIC9099-D, and Appeal Rights.