Complaint Investigation Report

336400954-7-2-2024-18-AS-TDAN-D79NTN-20240717104501

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

RIVERSIDE ASC , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/24/2024 and conducted by Evaluator Janira Arreola

COMPLAINT CONTROL NUMBER: 18-AS-20240624091044

Staff are denying authorized representative access to the facility

Staff are overcharging a resident for services not received

Staff did not prevent the residents from wandering

Staff did not keep the facility free from scabies

Licensing Program Analyst (LPA) Janira Arreola, conducted an unannounced visit to the facility in order to investigate the above allegations. LPA met with Executive Director, Cheree Escandel, who was informed of the purpose of the visit.

The above allegations alleged violations pertaining to Residents #1 and #2 (R1) and (R2). LPA conducted interview with staff who indicated R1 and R2 never residing at the facility. LPA conducted records review of resident roster and LPA found R1 and R2 do not reside at the facility. LPA conducted interviews with outside sources who confirmed R1 and R2 did not reside at the facility. This agency has investigated the complaint with above allegations and found that the complaint was unfounded. The allegations were false, could not have happened and/or are without a reasonable basis. An exit interview was conducted, and a copy of this report was provided.