Complaint Investigation Report

The ED stated that facility staff members were not involved in collecting or distributing money to the staff. The ED stated that R1 moved to another facility in December 2020, and R2 died. The ED stated that R1 moved out of the facility, and the resident council bank account only had their name on it. The ED stated that as of April 15, 2021, R1 has begun communicating with the remaining resident council members about the bank account and the money in that account. The ED stated that resident # 3 (R3) and resident # 4 (R4) were the resident council members communicating with R1 about the resident council bank account.

Department staff interview with R3 revealed that the residents on the resident council agreed to collect money to provide for the front-line staff. R3 stated that the facility staff members were not involved in collecting funds provided to staff. Department staff interview with R4 revealed that R4 confirmed being a resident council member. R4 stated that all resident council members agreed to collect money to provide to the caregivers at the facility. R4 also stated that facility staff members were not involved.

Based on evidence obtained during the investigation, LPA has determined that the above allegation is unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conduct and a copy of this report provided.