Complaint Investigation Report

The investigation revealed the following:

Allegation: Staff doesn't treat residents with dignity

It is alleged that staff talk down to residents, have no respect, no compassion, or empathy for the residents, staff are dismissive towards residents and ignore them. LPA interviewed 4 staff and 3 out of 4 staff denied the allegation and stated that the staff are trained regularly on personal rights and staff at the facility treat the clients with dignity and respect. LPA interviewed 9 clients and 9 out of 9 clients denied the allegation and stated that staff have never talked down to them or treated them disrespectfully.

Based on statements and interviews conducted with staff and clients, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview held, and a copy of this report was provided.