Complaint Investigation Report

It is alleged that staff speak inappropriately to residents. Four (5) of nine (9) interviews revealed that S1 was observed using inappropriate language toward R1, chasing them and using their arm to block R1 in a corner. This action is a violation of R1's personal rights.

We have substantiated the complaint allegations as valid and that a violation has occurred based on the preponderance of available evidence. A copy of this report along with appeal rights are being reviewed with, and furnished to the facility representative. Please see LIC 9099D.