Complaint Investigation Report

Based on interviews conducted and lack of any further evidence to support the claim, the allegation " Staff member made inappropriate comments to resident and emotionally abused resident" is UNSUBSTANTIATED.

Regarding allegation " Resident was left in bed for an excessive amount of time": LPA Colvin interviewed residents and outside agencies who would have information relevant to the allegation. Additionally, LPA Colvin interviewed the reporting party, who clarified that the allegation included time that the residents were asleep overnight. LPA Colvin did not observe in interviews or record review any evidence that would suggest that resident(s) have been left in bed for an extended period of time, such as bedsores or pressure injuries. Therefore, due to lack of evidence, the allegation is UNSUBSTANTIATED.

A finding of UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted with Licensee/Administrator Gertrude "Trudy" Okoro and a copy of this report was provided.