Complaint Investigation Report

Allegation:"Facility staff required visitors to give advance notice before visiting residents". LPA interviewed administrator and stated families and outside agencies are to call prior to visiting due to housekeeping hours and to prevent families from visiting all at the same time. Based on the interview, LPA found administrator limited visitations, this is a violation of residents personal rights. Families should be able to visit during reasonable hours without prior notice. The allegation is deemed to be SUBSTANTIATED. A finding that the complaint is SUBSTANTIATED means that the allegation(s) is valid because the preponderance of the evidence standard has been met.

Allegation: Facility staff did not use residents wheelchair in a safe manner

LPA Yolanda Bejarano visited the facility on 12/17/2019, resident #1 was no longer living at the facility therefore was unable to interview. Administrator admitted the legs on the wheelchair had been removed to prevent injury to resident legs. R1 was able to transfer to and from the wheelchair with assistance. File review for R1 was conducted but there was documentation indicating legs could be removed on wheelchair. Based on the information gathered the allegation is deemed to be SUBSTANTIATED. A finding that the complaint is SUBSTANTIATED means that the allegation(s) is valid because the preponderance of the evidence standard has been met.

Exit interview conducted and copy of report provided.

**** LIC9099 & LIC9099C were signed by LPA Colvin and sent via email to Licensee Sandra Chocobar. Signatures needed for amended report to change status of report from confidential to public. Signature of Licensee on file.