Complaint Investigation Report

It was further alleged that Client 2 (C2) is not changed when experiencing incontinent challenges. Through interviews with staff and C2, LPA found that C2 is verbal and can indicate if they are desirous of changing. Staff do, in fact, ask C2 if they need changing. LPA found that C2 is changed. Thus this allegation was Unsubstantiated.

The allegations identified were Unsubstantiated. A finding of UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where a copy of this report was discussed with and provided along with a copy of the LIC9099-C, and LIC811 (confidential names list).