Complaint Investigation Report

that there is sufficient staff present during all hours. C1 stated there is always staff present.

The fourth allegation, Client is denied telephone to make calls. Staff interviewed stated no client is ever denied telephone use. Staff 1 and Staff 2 state C1 believes calls made to the facility are for C1 even when staff tell C1 it was not a call directed to C1. Staff stated all clients including C1 receive any and all calls for them and can make calls when desired. C1 stated C1 speaks to their family via telephone weekly.

Based on interviews and documents reviewed and although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED at this time.

An exit interview was conducted where this report was discussed and provided to Mr. Hall