Complaint Investigation Report

Allegation: Licensee did not make provision for carrying out of the administrator's responsibilities during absence of administrator

The detail of the complaint alleges there was no administrator in the home and there is a lack of communication with the “covering administrator.”

On June 5, 2026, the department interviewed Administrator (A1) who denied allegation stating that there has always been an administrator in the facility and that they are accessible for the staff when they need support.

On June 5, 2026, between 10:00am and11:00am the department interviewed 4 Staff (S1-S4) regarding the allegation and of those interviewed 4 out 4 stated that the administrator is always available and provide support when needed.

On June 4, 2026, the department reviewed and evaluated the following documents: Administrator certificates, administrator schedule and administrator responsibilities. All certificates reviewed were current.

Based on the information gathered, there is insufficient evidence to support the allegation mentioned above; Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.