Complaint Investigation Report

Allegation: Staff are not meeting resident's dental hygiene needs.

The detail of complaint alleges C1’s had an abscessed cavity that has not been treated. Emergency medical consent was needed and signed by C1’s responsible party, however C1 was turned away for the dental service at that time due to “malnutrition.”

On June 3, 2026, the Department interviewed the Administrator (A1), who reported that she had been in the position for approximately one year and therefore she could not give any information during the interview portion of the investigation. However, she provided the Department with relevant documentation pertaining to the matter.

On June 3, 2026, the Department also interviewed one staff member (S1), who denied the allegation. S1 explained that C1 experienced certain issues that delayed the dental services, but the delay was not due to neglect. Rather, C1 required medical clearance because he needed to be sedated for the procedure, which necessitated consent and physician approval. S1 further stated that C1 was ultimately cleared, the dental procedure was completed without complications, and the responsible party was satisfied with the outcome.

C1 was not interviewed as he is non- verbal and this was evident through review of records and observation.