Complaint Investigation Report

The Allegation #1: Facility staff yelling at clients .

The complaint alleged that a staff member was yelling at a client. On March 6, 2026, the LPA interviewed the Administrator (A1), who denied ever noticing staff yelling at a client since A1 became an Administrator. A1 believed this incident happened before A1 became an Administrator. A1 also stated that, once a month, the facility reminds staff of clients' rights and the importance of treating them with respect and dignity. During the same visit, the LPA interviewed four staff members (S1-S4), all of whom denied the allegation and stated that this is their home and they need to treat clients with respect, without yelling or verbal abuse. Additionally, the LPA interviewed two clients (C1-C2), both of whom denied being yelled at by staff; C1 could not recall any staff yelling at them. Records reviewed on March 6, 2026, indicated the facility self-reported the incident to SOC341. The records also showed that the facility investigated the incident on July 16, 2023. After the investigation concluded, the facility terminated the staff member for violating company policy and engaging in unprofessional behavior toward a client.

Although the allegation may have occurred or is valid, there is not a preponderance of evidence to confirm whether the alleged violation did or did not happen, so the allegation is unsubstantiated.