Complaint Investigation Report

Interview with clients revealed that clients had been sleeping on the couch in the living room due to the level of heat that was in their bedrooms at night. During today's visit (8/15/2023), LPA observed the interior temperature to be at 75 degrees with operational fans. Due to the repair not being conducted in a reasonable time frame to keep the clients comfortable, this allegation was Substantiated. A citation was issued per Title 22.

It was then alleged that the Licensee was not able to meet client needs by not washing client clothes while they were relocated. Interview with staff at the facility that the clients relocated to, indicated that the washer had been broken, and was washing the clients clothes that resided there at their own residence, but had no information related to the clients who had relocated and the schedule to clean their clothes. Interview with the Licensee assumed that the clients who had relocated from Epsilon Residential to Beta Residential had their clothes clean. Based off of interview with staff and Licensee, LPA concluded that there was not a system in order to maintain that the clients needs were met; thus, this allegation was Substantiated. A citation was issued per Title 22.

It was then alleged that C1 had not been to day program on 7/31/2023. Interview with staff revealed that C1, due to relocating from Beta Residential to Epsilon Residential, had not had their shoes, and was wearing "flip-flops". Interview with staff, and clients revealed that staff told C1 that they would not be able to attend day program in flip-flops. Confidential Interview revealed that C1 is able to attend day program in flip-flops. Due to the Licensee not providing another resource for C1 to attend day program, this allegation was Substantiated. A citation was issued per Title 22.

An exit interview was conducted where a copy of this report was discussed and provided along with copies of the LIC811, LIC9099C, LIC9099D, and Appeal Rights.