Complaint Investigation Report

LPA conducted record review dated on March 13, 2023, in which LPA found that Client Two (C2) ate C1's pizza from the refridgerator, and C1 told staff about it. Staff and Client interviews revealed that C2 became upset and slapped C1's arm. Staff and Client interviews further revealed that Staff One (S1) was in the vicinity, and immediately redirected C2 away from C1. Client interviews further revealed that staff is with C2 to redirect C2 each time C2 has an emotional outburst causing C2 to be aggressive with other clients. Due to staff being in the vicinity of C2 and able to redirect C2, this allegation was Unsubstantiated.

It was further alleged that staff do not provide transportation to medical appointments. Record review, Interviews with clients and LPA observation, revealed that the facility van is functional and operates without issue. The allegation stemmed from medical appointment's being allegedly cancelled. Interview with staff revealed that appointments are not cancelled by staff, but rather have been cancelled by the providers, and staff are forced to reschedule. Client interviews revealed that C1 is current on their appointments. Thus, this allegation was Unsubstantiated.

A finding of UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where a copy of this report was discussed with and provided to Facility Manager Derrena Frelow.