Complaint Investigation Report

Interview with relevant party corroborated that staff were, in fact, at the facility and that clients were not alone. Interview statements obtained from all relevant parties did not validate nor prove the validity of the allegation. Thus, this allegation was found to be Unsubstantiated based on the evidence presented. Therefore, the Department was unable to dismiss the allegation.

It was then alleged that the clients were not getting their stipend from Social Security. LPA conducted interviews with staff, and relevant parties, and found that the weekly stipend was given by staff to clients on 07/28/2023. Due to the initial claim that clients had not received their weekly stipend, and through interview with relevant parties that contradicted the alleged occurrence, this allegation was found to be Unsubstantiated.

A finding of UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where a copy of this report was discussed with and provided to Carlos.

This is an amended version of the original report dated 8/4/2023