Complaint Investigation Report

It is alleged that staff did not respond to R1 call bell. LPA tested the call system and verified that the call system is working in the bedroom of R1. LPA notes that the alarm system rings loudly and is heard through out the facility. Interview of residents revealed that one (R1) of eight (8) interviewed responds that staff did not respond to their call bell. Staff interviewed deny the allegation. There is no evidence available to confirm or refute that staff did not respond to R1's call for assistance.

We have found the complaint allegation is unsubstantiated, although the allegation may have happened or is valid: there is not a preponderance of the evidence to prove that the alleged violation occurred. A copy of this report is being reviewed with and furnished to the facility representative.