Complaint Investigation Report

Second Allegation : Staff are not providing clients with a reasonable level of privacy in their bedrooms.

During the investigation, LPA Singh could not find enough evidence to support the allegation. LPA Singh interviewed three (3) out of three (3) staff and One (1) out of three (3) clients (Client#2 is non-verbal and client#1 is not available for the interview), denied the allegation Staff are not providing clients with a reasonable level of privacy in their bedrooms. as staff stated client#1 is independent and does not need staff assistance, two other clients’ needs supervision, Staff are always ready to assist if C#1 ask or needed assistance and staff stated they always provide clients reasonable level of privacy in their bedrooms. C#3 stated staff always provides the clients privacy in their bedrooms and C#3 has no issues.

Third Allegation : Staff are not providing clients with access to the home.

During the investigation, LPA Singh could not find enough evidence to support the allegation. LPA Singh interviewed three (3) out of three (3) staff and One (1) out of three (3) clients (Client#2 is non-verbal and client#1 is not available for the interview), three (3) out of three (3)staff and one(1) out of three (3)clients denied the allegation that staff are not providing clients with access to the home.

Fourth Allegation : Staff are not dispensing medication as prescribed.

During the investigation, LPA Singh could not find enough evidence to support the allegation. LPA Singh interviewed three (3) out of three (3) staff, who stated they are dispensing client medications as prescribed by physician, using the medication administration record (MAR) as their guide. LPA Singh was unable to interview two of the three clients. Client#2 is non-verbal, and staff reported that client#1 has left the facility. Client#3 stated staff always gives medication on time and never had any issues. On two separate visits (05/29/2025 and 09/11/2025), LPA Singh audited the medications of three clients and found no issues. The staff appeared to be dispensing medications correctly, as prescribed by physicians. Also, according to Inland Regional Center (IRC) Individual Program Plan (IPP) Client#1 can administer and store own medications. In conclusion, LPA Singh did not found any issues with medication dispensing at the facility.